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Terms

Our Contact Details

We prefer you to email us but if you need to contact us by post, please use the following address:

Ride To The Wall
C/O 15 Southdown Avenue,
Brixham,
Devon,
TQ5 0AP

 
Ride To The Wall is a company limited by guarantee.
Registered in England and Wales.
Company number: 07598553.
Registered charity number: 1142369.
Registered office: 71 Queen Victoria Street, London EC4V 4BE

Ride To The Wall™ and RTTW™ are registered trademarks.

Please note: RTTW is run by volunteers and there may be a delay between your enquiry and our response.


Order Acceptance

When an e-mail confirmation of your order is received, this is to indicate that we have received your order - it is not an order acceptance. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason.


Credit Card Security

We use SagePay for online payments and, therefore, never see your credit card details.


Delivery Time and Shipping Method

We'll despatch your order within 28 days if we have the products you have selected in stock, we normally do.

Purchases for delivery in the UK or mainland Europe are despatched by post or courier and will normally be delivered to you a few days after despatch.


Delivery Charges

UK

Postage:

Ride To The Wall is staffed by unpaid volunteers who give up their spare time to do the necessary work. We strive to offer a friendly and professional service; however response times may not be what you would expect from a commercial organisation.

Our policy is to deliver items purchased within 28 days of date of order and on a best endeavours basis we will always try and deliver items sooner than 28 days.

EU

Delivery to other EU destinations is charged at a flat rate of £2.00 per order.

Other Destinations

We do not deliver to other destinations.

If you have any specific delivery instructions please let us know and we will do all we can to accommodate them.

Postage Charges

Ride To The Wall is staffed by unpaid volunteers who give up their spare time to do the necessary work. We strive to offer a friendly and professional service; however response times may not be what you would expect from a commercial organisation.

Our policy is to deliver items purchased within 28 days of date of order and on a best endeavours basis we will always try and deliver items sooner than 28 days.

Ride To The Wall has never made additional charges for postage in the UK. Since the inception of Ride To The Wall in 2008 the postage costs have almost doubled and are now represent significant expenditure to the organisation.

Ride To The Wall will continue with its policy of not charging for UK postage, and would like to give individuals an opportunity to assist us to offset the cost of postage should they wish to do so and have introduced an optional postage charge.

The optional voluntary charges for UK postage are below:

Basket ValueUK PostageEU Postage
0 - £10£1
£10.01 - £20£2
£20.01 - £30£3
£30.01 and above£4

Charges for EU postage are below:

Basket ValueEU Postage
0 - £10£2
£10.01 - £20£3
£20.01 - £30£4
£30.01 and above£5

VAT, Taxes and Duties

RTTW is not VAT registered, so VAT is not is charged.

Taxes and/or Import duties may apply to goods delivered outside the UK. It is the buyers responsibility to determine if any any taxes and/or duties are payable and to pay them.


Back Orders

If any of your ordered items are not in stock, we will back order for you. You will always be emailed with details to ensure that you are kept up to date with the progress of your order.


Privacy and Cookies

Your Privacy

RTTW are committed to protecting your privacy and complies with the Data Protection laws applicable to the UK.

Your details will not be passed or sold to other organisations for marketing or mailing purposes.

We do use the information we collect about you to process your requests and to communicate with you in future. We monitor web site traffic patterns and usage to help us determine which aspects are of most importance to you and to develop the web site design and its layout.

We may also use the information we collect, occasionally, to tell you about our progress and changes to RTTW web site(s). If you would rather not receive this information, please indicate your wishes when submitting on-line forms or you may send an e-mail to info@rttw.org.

Cookies

This web site sets "Session" cookies, essential for the operation of the web site which are used to 'remember' user specific information only during the time that a user is using the web site. These cookies are deleted when you close your browser. Some persistent cookies may be stored on your computer to indicate preferences you have set during a session. No personally identifiable information are stored in these cookies at any time. These are 'Category 1' cookies within European legislation.

Google Analytics

Google Analytics uses cookies to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. These are Category 2 cookies.

For more information on the use of Google cookies visit www.google.com/policies.

AddThis

We allow visitors to our website to bookmark and share content via a number of bookmarking and social media sites like Facebook, LinkedIn and Twitter through a service called AddThis. Visitors can choose to use this service and, when this is used, AddThis assign a cookie to the visitors’ web browser. These are Category 1 cookies.

For more details visit the AddThis support page at www.addthis.com/privacy.


Returns Policy

Your right to Cancel

If for any reason you are not satisfied with the product(s) you have bought from us, please contact us straight away. In any case, this must be within 14 days of receipt.

Please also enclose a letter explaining why you wish to return the product(s) and we will refund you in full within 28 days of the receipt of your returned order.

However, please note that unless faulty, items that have been personalised cannot be returned for refund or credit.

For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products to us. For faulty items, the cost of return postage will be refunded to you.

To return any products to us, please:

RTTW
C/O 15 Southdown Avenue,
Brixham,
Devon,
TQ5 0AP

Copyright Notice

All rights, including copyright, in the content of these RTTW web pages are owned or controlled for these purposes by RTTW. In accessing the RTTW's web pages, you agree that you may only download the content for your own personal non-commercial use. You are not permitted to copy, broadcast, download, store (in any medium), transmit, show or play in public, adapt or change in any way the content of these RTTW web pages for any other purpose whatsoever without the prior written permission of RTTW.